Shipping policy

Where we ship

All Australian states and territories, including regional and remote addresses. We don't currently ship outside Australia.

Cost

[Free shipping on all orders across Australia, no minimum spend.] Express options are [available / not available]. Wrong-size replacement deliveries carry a flat AU$15 fee, as set out in our Refund & Replacement Policy; replacements for damaged, faulty or incorrect items ship free.

Processing

Orders are packed and dispatched within [1–3] business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery estimates

Destination	Estimated Delivery After Dispatch
Metro — Sydney, Melbourne, Brisbane, Adelaide, Perth	5-7 business days
Canberra, Hobart, Darwin	5-7 business days
Regional Australia	5-7 business days
Remote areas	5-7 business days

These are estimates based on typical carrier performance, not guaranteed dates. Delivery can take longer during peak retail periods and when carriers experience disruption.

[Orders are dispatched from our international fulfilment centre. The timeframes above already include that.]

Tracking

You'll get an order confirmation immediately and a tracking link once your parcel is dispatched. Tracking can take 24 to 48 hours to show its first scan. If yours hasn't updated after that, email [SUPPORT EMAIL] and we'll follow it up.

Address accuracy

Please check your delivery address at checkout. If you spot an error, email [SUPPORT EMAIL] within [2] hours and we'll correct it if the parcel hasn't shipped. Once dispatched to an address you supplied we can't redirect it. Where a parcel returns to us because of an incorrect address, we'll re-send it once you cover re-delivery postage.

Delays

If your order hasn't arrived within [X] business days of the estimated delivery date, contact [SUPPORT EMAIL]. We'll open an investigation with the carrier and keep you updated. We can't control carrier timeframes once a parcel leaves us, but we remain responsible for making sure your order reaches you.

Lost parcels

If a parcel is confirmed lost in transit, we'll send a replacement at no cost to you or refund you in full — your choice.

Damaged on arrival

Photograph the parcel before opening where possible and email [SUPPORT EMAIL] with your order number. You keep whatever arrived — we'll send a free replacement or refund you in full, and there is nothing to post back.

Customs and duties

[No customs charges apply to your order. Any duties on international dispatch are covered by us and will never be billed to you.]