1. Refund Policy

60-Day Returns & Refund Policy

At Everstok, we want every pair to feel right. If you are not completely happy with your orthopedic shoes or sandals, you can return them within 60 days of delivery for a full refund or an exchange.

Eligibility

•       Returns must be requested within 60 days of the delivery date.

•       Items should be clean and in resalable condition, ideally in the original packaging. We understand you need to walk in them to know if they fit, so light indoor wear is fine.

•       Gift cards and final-sale items (clearly marked at the time of purchase) cannot be returned.

How to Start a Return

1.    Email us at everstokfootwear@gmail.com with your order number and the item(s) you would like to return.

2.    We will reply within 1–2 business days with your return instructions and return address.

3.    Pack the item securely and send it back using a trackable shipping method.

Items sent back without first contacting us cannot be accepted.

Exchanges

Need a different size or color? Contact us and we will help you exchange your pair, subject to availability. Size exchanges on US orders ship free.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post the credit.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, and we will cover the return shipping.

Return Shipping Costs

For change-of-mind returns, return shipping is the customer's responsibility unless otherwise stated. Original shipping on US orders is always free.

Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank first, then contact us at everstokfootwear@gmail.com.